Updated 2 November 2026

Privacy notice

This notice covers browsing, guest orders, optional accounts, order support and requested notifications. It is separate from marketing permission.

Information and purposes

Allergy instructions and sensitive information

Do not put payment details, medical history or unnecessary health information in general order notes. If you choose to give health-related allergy instructions, use the separate optional field and explicit permission offered for that order. The information is for relevant staff to check and fulfil that food request; it does not establish that a dish is suitable. Contact the restaurant before purchase about exact ingredients.

You may withdraw that permission by contacting us. Withdrawal does not affect processing already carried out lawfully. We will assess deletion or restriction of sensitive notes separately from financial records and any applicable legal claim or safety obligation. We do not ask you to create a permanent medical profile.

Who can access it

Staff receive the information needed for their role. The kitchen sees food and relevant instructions; the assigned courier receives delivery details. Avoid adding personal information to food notes beyond what the kitchen needs.

Hosting and enabled service providers process data to operate the requested service. Stripe handles hosted online payments if available. Firebase/Google handles Google sign-in, phone verification and associated anti-abuse checks if chosen. Meta/WhatsApp handles requested status notifications if connected. These services can involve international processing. Before use, the restaurant must confirm the actual providers, locations, contractual roles and applicable transfer safeguards; you can request current details using the contacts above. We do not run advertising or analytics trackers.

Location and private links

Courier location is optional and shown only during an active delivery, with a timestamp. It is not a guarantee of arrival time. Keep tracking and support links private: a person holding a valid private link can access the associated order information. Signing out or clearing a browser does not cancel an order.

How long information is kept

Retention depends on the purpose and record. Necessary financial evidence is retained for applicable accounting/tax obligations; this does not justify keeping every address, health note or location for that period. Operational notes, support and security records must be reviewed and removed or reduced once no longer needed, unless a documented legal obligation or dispute requires retention.

Account deletion removes the profile, saved addresses and account access; separately required restaurant transaction records can remain. Browser session cookies last up to 12 hours or until sign-out; cart and receipt links remain until cleared or removed. See cookies and local storage. Ask us for the current category-specific retention criteria and any legal hold affecting your request.

Website support and privacy requests

Where offered, private order support and the privacy-request form let you keep a record and follow the team’s response. A submitted case is an acknowledgement, not a completed response or an automatic refund. You can still contact us directly. Withdrawing the separate health-note permission removes those optional instructions from the current order; other necessary records or copies must be assessed separately.

Your rights and choices

You may request access, correction, erasure, restriction and, where applicable, portability or object to processing based on legitimate interests. You can withdraw consent where processing relies on it. Some rights have legal exceptions; we will explain any refusal or retained record.

Where available, your account offers export, address removal and account deletion. These controls do not replace the right to contact us directly, including for a guest order. You do not need to use a particular form. We may ask for the minimum additional information needed where identity is genuinely uncertain.

We normally respond without undue delay and within one month. A necessary extension for a complex or numerous request can add up to two further months; we must explain the reason within the first month. Requests are normally free. You can complain to the Irish Data Protection Commission.

For a privacy request, use the privacy email above when available, call 074 911 9855, or write to 2 Main Street, Kilmacrennan, Co. Donegal, Ireland. Optional WhatsApp updates can be stopped from the order page. Storage preferences can be changed from the footer. No solely automated decision with legal or similarly significant effects is used to decide your order.